Help & FAQ

Flowr is best used with groups of 5 people or more that want to collaborate on a continuing basis. By posting different status updates as well as research information you have a central place that archives and organizes your previous conversations. No need to send internal email anymore.

Do you require more sophisticated technical integration? We'll work with your IT department to configure Flowr inside your network, help you with directory integration (LDAP and ActiveDirector) or assist with configuration and deployment.

Flowr brings the power of micro-blogging to the inside of your enterprise in a secure and private manner. Posts and updates are only visible to people inside your network that have appropriate access rights.

Messages inside Flowr are not limited to 140 characters allowing you to properly formulate your thoughts and capture knowledge. You are also not limited to status updates but you can share Links, Ideas, Events, Files, Polls and even whole Pages.

Flowr is not short for flowers, but it's flow+r.

You can use any Flowr pricing plan absolutely free for 30 days, after which point the credit card you sign up with will be charged. If you choose to cancel your account during the 30 days, you will not be charged.

No, new accounts are the only ones eligible for 30-day free trials.

At the end of each purchased period, currently active users will be taken into account. If the number of users increase more than 30%, we’ll ask you to purchase more users. User subscriptions that deactivate subscription are not refundable.

We can invoice subscriptions for 6-months or more. Let us know by e-mailing billing@theflowr.com.

We support Google Checkout and PayPal. Both services allow you to enter you credit-card as a payment method.

1. Flowr offers a 30 day Premium trial for new networks. Upgrades from Basic account does not qualify for a free 30 trial and you will be charged when you upgraded.

2. You purchase Flowr services for the amount of months in the future you plan to use it. If you decided to cancel subscription early, you’ll be billed for the end of current month. Users that deactivate during your subscription are not refundable.

3. If you receive any free months as part of special offering, they can not be refunded and are applied at the end. If you have 3 months of subscription with 1 free months, you will not get any refund if you cancel after 3 months.

At the moment Flowr interface is only available in English. We are currently translating Flowr into a number of European languages. Contact us with your needs and we'll try to give a higher priority to your language.

Flowr itself fully supports all world languages so you can use to write messages in any language.

Only network administrators can invite new members to the network. If you are administrator of your network, you'll have invite button in top-right corner of your screen.

Yes, contact us with your needs and we'll do our best to adjust the design of your Flowr network.

You can use Flowr to collaborate in any language.

We also offer translated interface for the following languages: German, Italian, Brazilian-Portuguese and Slovenian. You can enable it from your personal profile.

If we don't offer translated interface for your language yet, you can help us with the translation. Send us an email and we'll give you access to translation interface.

Yes, add Flowr for Google Apps to your Google Apps domain and the wizard will offer you to convert your existing network to a Google Apps network.

1# add Flowr application to Google Apps account http://bit.ly/bHQnZD
2# click on Flowr link in Google Apps control panel
3# follow instruction on Flowr Migration screen

Yes, we backup our servers nightly to different locations.

Administrators of premium version of Flowr can define a list of allowed e-mail domains.

Administrators of premium version of Flowr can define a list of allowed e-mail domains.

All the communication with your Flowr network is always done over 128-bit SSL connection. You can also limit access to your range of IP’s or VPN as well as set password policies or integrate authentication with your single-sign on solution.

We provide full email support for your needs including priority help for Premium users. We will also shortly release knowledge base of best practices and usage tips.

Phone support is available on demand for Premium and Appliance users.

Yes, just click on the "Settings / Account" tab in your Flowr network and you can upgrade or downgrade your account plan at any time.

We accept Visa, Mastercard, Discover, and American Express. Online payments only.

Yes, please contact us and we will let you know how you can run Flowr as appliance inside your network.

Yes, right now you'll need to contact us, but we'll soon be giving you an option to get your data with a single click from your administration panel.

After you upgrade to our premium plan, you pay as you go using your Credit Card. You pay for the current month based on the number of users that were active in previous month. You can cancel at any time and we won't charge you for the next month. If you prefer, we can also send you an invoice.

There are no long term contracts on your part. Flowr is month-to-month subscription service. If you cancel before end of the month, you won’t be billed again.